Questions
The things people ask before booking
What time will the lesson be for me?
The calendar detects your timezone and shows every time in it. If your country changes its clocks, the times shift accordingly — the site does not assume a fixed offset. You can also change the timezone by hand if you are travelling.
How do I pay?
Card and instant EFT through Payfast, or PayPal. Payfast settles in South African rand; PayPal is usually the easier route from Europe or South America. You will get a proper invoice either way.
What if I need to cancel or move a lesson?
Cancel or reschedule yourself from My Lessons, free of charge, up to 24 hours before the start. Inside that window the lesson is forfeited — that time was set aside and cannot be filled at short notice.
Which video app do we use?
Google Meet, in the browser — nothing to install. The link is created automatically when your booking confirms and appears in your calendar invite and in My Lessons.
Do I need an account?
Yes — a quick one. It is what lets you see your upcoming lessons, keep track of lesson credits, and move a lesson without emailing anyone.
Do lesson packs expire?
Credits are valid for six months from purchase. The balance and the expiry date are both shown in My Lessons, and credits are used oldest-first so nothing is wasted.